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Monday, 9 May 2011

COMVIVA ADVERT- INFRASTRUCTURE SUPPORT ENGINEER, APPLICATION SUPPORT ENGINEER‏

 Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:

 Infrastructure Support Engineer - Level 1

1.     Telecom & Networking fundamentals, Unix Administration, Trouble shooting skills for applications/Interfaces /DBs, Carrying out routine Ops activities & checklists.
2.     Understanding the process tables and how to stop/ start processes and Awareness of VAS Services, Call flows, GSM, SS7, and clustering fundamentals.
3.     Understanding of disk systems (such as Mirroring and RAID) and Liaising directly with customers on service requests or problems.
4.      Ensuring understanding of business impact associated with problems and keeping the customer informed as part of the resolution process.
5.     Retaining ownership of customer issues until resolved, escalated or accepted by another individual.

KNOWLEDGE, SKILLS AND ABILITIES:
·        Graduate
·        1-3 Yrs Support in Technical Service/ Customer care environment
·        Good knowledge and experience in Microsoft Active Domain and Exchange networks.
·        Good analytical skills.
·        Good oral and written Communication skills - Written & Oral
·        Experience in customer relationship management.
·        Ability to work with minimum supervision.
·        Project management skills


Infrastructure Support Engineer - Level 2

Reporting to the infrastructure Systems Engineer, the Infrastructure Support Engineer will be responsible for:
1.     Telecom & Networking fundamentals, Unix Administration, Trouble shooting skills for applications/Interfaces /DBs, Carrying out routine Ops activities & checklists.
2.     Understanding the process tables and how to stop/ start processes and Awareness of VAS Services, Call flows, GSM, SS7, and clustering fundamentals.
3.     Understanding of disk systems (such as Mirroring and RAID) and Liaising directly with customers on service requests or problems.
4.     Ensuring understanding of business impact associated with problems and keeping the customer informed as part of the resolution process.
5.     Retaining ownership of customer issues until resolved, escalated or accepted by another individual.

KNOWLEDGE, SKILLS AND ABILITIES:
·        Graduate , BE, MCA, Postgraduate
·        3-5 Yrs Support in Technical Service/ Customer care environment
·        Good knowledge and experience in Microsoft Active Domain and Exchange networks.
·        Good analytical skills.
·        Good oral and written Communication skills - Written & Oral
·        Experience in customer relationship management.
·        Ability to work with minimum supervision.
·        Project management skills

Application Support Engineer – Level 1

Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
1.       Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration
2.     Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
3.     Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
4.     Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
5.     Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
6.     Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN
7.     Security- Ability to install/configure security tools in the Unix environment
8.     Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.

Knowledge, Skills and ABILITIES:
·        Diploma
·        1-2 Yrs Support in Technical Service /Customer care environment
·        Good analytical skills.
·        Good oral and written Communication skills.
·        Experience in customer relationship management.
·        Ability to work with minimum supervision.
·        Project management skills
·        ITIL fundamentals

Application Support Engineer – Level 2

Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:
1.       Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration
2.     Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
3.     Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
4.     Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
5.     Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
6.     Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN
7.     Security- Ability to install/configure security tools in the Unix environment
8.     Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.

Knowledge, Skills and ABILITIES:
·        Graduate
·        3-5 Yrs Support in Technical Service /Customer care environment
·        Good analytical skills.
·        Good oral and written Communication skills.
·        Experience in customer relationship management.
·        Ability to work with minimum supervision.
·        Project management skills
·        ITIL fundamentals


If you meet the above criteria, please send your application letter, detailed CV and Certifications to careers@computechlimited.com by Wednesday April 11, 2011

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