Customer Service Jobs in a Kenyan Tour Firm 2011

REF NUMBER: HR-001
General Purpose
Our client is a tour and travel company and they are looking for customer service agents who can interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers’ accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions

Qualifications

Minimum Diploma in Customer service, Sales and Marketing, Tours and travel or any other related course
Must have experience in Customer Service.

Key Competencies
interpersonal skills
communication skills – verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Interested and qualified candidates should send there CV and cover letter indicating the reference number of the job to careers@kcr-hr.com on or before 10th June 2011.
NOTE: Only qualified candidates will be contacted for the interview process.