EMPLOYMENT OPPORTUNITY
The Postal Corporation of Kenya is a commercial
Government Business Enterprise operating under the Postal Corporation of Kenya Act,
1998. The mission of the Corporation is
to deliver superior financial, distribution and communication solutions to its
customers and create value to stakeholders.
Posta is currently re-engineering its business processes through
innovation and adoption of Information Communications Technology in order to
meet the customer demands in the dynamic market place.
The Postal Corporation of Kenya (PCK) invites
qualified applicants to fill the following new position:
JOB IDENTIFICATION
JOB TITLE : Manager/Agency Banking
JOB GRADE: MG
4
RESPONSIBLE TO: Chief
Manager/Financial Services
KEY RESPONSIBILITIES
The responsibility of the Manager
is as follows:-
·
Responsible for managing the debit/credit card
and merchant services products, operations and related functions.
·
Managing the card operation cycle and
reconciliation processes effectively to ensure proper settlements.
·
Management of both the front office and back
office for card business for merchant services and the cash card.
·
Management of the card centre call centre for
complaints management from customers.
·
Acquiring and support services in card business
which involves ordering procurement of cards and point of sale equipment
installation maintenance of same in conjunction with relevant organization
partners.
·
Overseeing card
operations centre with other switch partners which includes the
acquiring, co-branding of cards, settlements, PIN management, with local and
international switch organizations.
·
Responsible for operational risk and compliance
in card business in liaison with relevant regulatory agencies and stake holders
for risks in the business and forensic issues plus generation of reports for
same.
·
Responsible for establishment of relevant
sub-units in the section in line with the best practices in card business
industry and training of staff to undertake tasks.
·
Play a lead role in all card related system
testing for all enhancements and new systems.
·
Ensure cards policies are complied in liaison
with audit and risk management department with a view to eliminate fraud
losses.
·
Manage the end to end card production process
which involves the delivery of the card to the customer.
·
Develops and maintains marketing materials for
Debit/Credit Card services products.
·
Manages productivity, and provides coaching, to
all staff in the Debit/Credit Card services department.
Qualifications and experience
The qualifications and experience
of the manager is as follows:-
·
Must have an undergraduate degree in a business
related course.
·
A Masters degree in a business related field
would be an added advantage.
·
Must have relevant experience ideally within
financial sector handling card centre services.
·
Must have a minimum of six (6) years working
experience in card business services.
·
Ability to deal courteously with customers, with
tact and confidentiality
·
Ability to communicate effectively, and build
long-term working relationships.
·
Should have high levels of integrity and
honesty.
Interested candidates to log on PCK website: www.posta.co.ke
for more details. Those who meet the
minimum requirements should submit by POST,
a written application attached with an updated curriculum vitae and copies of
certificates and testimonials to:
The Postmaster General
P. O. Box 34567, GPO
NAIROBI, 00100
The closing date for receipt of
applications is 9th October
2012. Only shortlisted candidates
will be contacted and canvassing will lead to automatic disqualification
without any notice.
Posta is an Equal Opportunity Employer
No comments:
Post a Comment